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Welcome to the Infoport Knowledge Base. Here you will find all the essential information about portable translation systems (tour guide / infoports) - from equipment selection, and configuration, to troubleshooting during the event.

Who is this database for?

For event organizers, event agencies, simultaneous interpreters, corporate trainers, and anyone who wants to use infoports professionally and effectively.

Quick links

We clean, disinfect, and sterilize our headsets after every single use to ensure your safety and hygiene:

Launch the decision-making tool: Infoports or interpretation booth

Check the current rental offer

Table of contents

1. Basics and system selection
2. Configuration and equipment preparation
3. Service during the event
4. Troubleshooting
5. Technical and legal aspects
6. For organizers and B2B companies

Do you have a question or want to rent equipment?

Contact us — we will help you choose the perfect solution for your event.

• Launch the decision-making tool
• Check our current rental offer
• Contact us: +48 502 386 666
• FAQ about rentals

Knowledge Base Infoport – a complete guide to tour guide systems

1. Basics and system selection

• Infoports or classic interpretation booth?
  Before you decide on a system, it's is crucial to compare both options.
  • First, check if infoports are a good solution for your event
  • Launch the decision-making tool – Infoports vs Booth
• When you should use infoports?
  Portable live translation systems are ideal for events where participants move around (facrory floor audits, study visits, field training, hybrid events, chuchotage).
  • Are infoports are a good solution for your event?
• Types of microphones and headphones
  Check what microphones and headsets / earpieces you can use
  • Which microphone to choose?
  • What headphones fit WaveTalk receivers?

2. Configuration and equipment preparation

• What is included in the infoport kit?
  • Detailed breakdown of the equipment case contents
• How to properly charge and store the equipment?
  • Best practices to maximize operational time and battery life
• How to prepare the equipment an hour before the event?
  • Pre-launch checklist

3. On-site support

• Instructions for the interpreter
  • How to properly use the microphone and transmitter
• Instructions for participants
  • How to properly use the receiver (guide for listeners)
• Instructions for the organizer
  • How to ensure that participants return receivers after the event
  • How to find a simultaneous interpreter with infoport experience
  • Setting up a professional workspace for the interpreter

4. Troubleshooting

• Common issues and quick fixes:
• Participants cannot hear the interpreter
  • How to fix it quickly
• Noise, crackling, and radio interference
  • How to change the channel
• Receiver or transmitter won't turn on or charge
  • How to resolve the problem

5. Technical and legal aspects

• Permitted radio frequencies in Poland and the EU
• Full technical specification of WaveTalk (Okayo)
• Hygiene and disinfection of headphones
• A list of names of infoports used around the world

6. For organizers and B2B companies

• How to prepare an offer for a client?
• Ready-made document templates
  • Template for a commercial offer for renting and purchasing infoports

  • Conditions for service execution

  • Template for equipment handover protocol
• Best practices for large hybrid events

The page is run by OIWW sp z oo

© OIWW sp. z oo

CONTACT

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Do you have questions?

Twarda St. 18, 00-105 Warsaw

(+ 48) 502 386 666

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